Training and Conference Policy
As we build our training options at Wolters Kluwer, our goal is to ensure we meet the needs of our client base while providing them with the best possible options for professional development and for learning to use our products and software to their fullest potential.
As part of this goal, Wolters Kluwer has defined the various training types used at Wolters Kluwer and created business rules for our billable training sessions.
Webinars – web-based seminars that are held virtually, under the guidance of Wolters Kluwer's trainers and/or authorized consultants.Note: It does not matter that the webinar is a demo for sales purposes done by a product specialist or an instructor-led training session - the web is the medium. They can be billable or non-billable.
Seminars – seminars that are conducted in-person, by training specialists on industry or product-related topics.Note: Seminars are defined as one-speaker; one topic.
Conferences – A series of topical seminars geared towards broadening subject knowledge for the professional.Note: Conferences are defined as multi-speakers; multi-topics.
Self-Study Education – Independent learning modules designed to allow users to complete certifications.Note: Training programs where another organization does the registration may follow different business rules than those listed below.
Product Tours – Independent web-based learning modules designed to provide Wolters Kluwer product knowledge.
Business Rules - Payment, Cancellation and Refund
The following business rules will apply for all Wolters Kluwer sponsored billable webinars, seminars and conferences: