Any product may be returned (prepaid and accompanied by the original invoice) within 30
days of receipt for full credit. After 30 days, specific policies apply, based on product type.
Subscription products (excluding Tax Compliance software)
Subscription products may be cancelled at any time during the subscription period. Cancellation
requests that are received within 31 to 90 days of the subscription start date will receive a
credit equal to 50% of the invoiced amount. Cancellation requests made 91 days or later from the
subscription start date will be accepted, however, no credit or refund will be issued.
Archival products
Archival products are not returnable, whether purchased individually or as part of an updateable service.
Books and non-subscription electronic products
These products are not returnable after 30 days unless subject to prior written agreement.
Return addresses
| Book Products | Wolters Kluwer Limited
C/O Georgetown Terminal Warehouses
34 Armstrong Avenue
Georgetown ON, L7G 4R9
|
| Tax Compliance Products
| Wolters Kluwer Limited
C/O Multicopie Estrie Imprimerie
3455 Boul Industiel
Sherbrooke, Quebec
J1L 1X7 |
| DVD Research Products
| Wolters Kluwer Limited
C/O Multicopie Estrie Imprimerie
3455 Boul Industiel
Sherbrooke, Quebec
J1L 1X7 |
| Paper Subscription Products | Please call Customer Service at 1-800-268-4522 |
|