Subscription products (excluding Tax Compliance software)
Subscription products may be cancelled at any time during the subscription period. Cancellation
requests that are received within 31 to 90 days of the subscription start date will receive a
credit equal to 50% of the invoiced amount. Cancellation requests made 91 days or later from the
subscription start date will be accepted, however, no credit or refund will be issued.
Archival products are not returnable, whether purchased individually or as part of an updateable service.
Books and non-subscription electronic products
These products are not returnable after 30 days unless subject to prior written agreement.