Any product may be returned (prepaid and accompanied by the original invoice) within 30
days of receipt for full credit. After 30 days, specific policies apply, based on product type.
Subscription products (excluding Tax Compliance software)
Subscription products may be cancelled at any time during the subscription period. Cancellation
requests that are received within 31 to 90 days of the subscription start date will receive a
credit equal to 50% of the invoiced amount. Cancellation requests made 91 days or later from the
subscription start date will be accepted, however, no credit or refund will be issued.
Archival products
Archival products are not returnable, whether purchased individually or as part of an updateable service.
Books and non-subscription electronic products
These products are not returnable after 30 days unless subject to prior written agreement.
Return addresses
| Book Products | CCH Canadian Limited
155 Edward Street
Aurora, ON L4G 1W3 |
| Tax Compliance Products | CCH Canadian Limited
Tax Compliance Group
1120, Cherbourg Street
P.O. Box 2300
Sherbrooke, Quebec
J1H 5N7 |
| CD Products | CCH Canadian Limited
155 Edward Street
Aurora, ON L4G 1W3 |
| Paper Subscription Products | Please call Customer Service at 1-800-268-4522 |
|