My Account  |  Sitemap  |  Français  
 
   
Home  |  About CCH  |  Products  |  Training  |  Education  |  Support  |  Contact


Overview
CDs
Online
Looseleaf
TeamMate
Training Sphere
Product Q&A
Policies
Downloads
My Account
Order Info
Newsletters
Passwords
Links
Search
RSS Feeds

Welcome to Customer and Technical Support Centre!
Find the most recent software patches for your products, search our product knowledgebase for answers to application questions, find tips, tricks, Questions & Answers, and free tools that will help you get the most out of your investment in CCH products. It's a "one stop shop" for all your product specific support needs.


Where do I start?

•  The best way to find appropriate support information, such as product documentation, downloads, system requirements, etc. is by choosing a Product from the menu on the left.

•  If you have questions related to payments, invoicing or account status please go to the
“My Account” section of our website.

CCH Canadian Limited offers free and unlimited technical support for all of its products.

Our dedicated team of support specialists can assist you with the installation, configuration, and use of our electronic products.


The support team can be reached by sending
email to support@cch.ca, or by calling:

Customer Service
(Canada & USA): 1-800-268-4522
(Toronto): 416-224-2248

Technical Support
(Canada & USA): 1-800-567-6173

CANTAX
Customer Service: 1-888-829-7703
Technical Support: 1-888-829-7848
Email: support@cantax.com

Taxprep
Customer Service: 1-800-387-9471
Technical Support: 1-800-387-9471
Email: support@taxprep.com

CCH Accountants' Suite
Customer Service: 1-866-426-6216
Technical Support: 1-866-426-6216
Email: csupportcas@cch.ca



Tips When Calling Technical Support:

If possible,

•  Be at the computer experiencing the problem when you call.

•  Have information available about your hardware, software, operating system, and network (if applicable). We need to know how your system is configured to be able to help you fix the problem.

•  Make notes of the steps you took up to the point where you experienced the problem(s), including any error messages.


 
 
CCH Canadian Limited, a Wolters Kluwer business. All Rights Reserved. Privacy | Terms & Conditions
For Product inquiries or Customer Service, email us at cservice@cch.ca or call 1-800-268-4522  RSS Feeds
Current Build: 0.0.0.0