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Welcome to Customer and Technical Support Centre!
 Find the most recent software patches for your products, search our product knowledgebase for answers to application questions, find tips, tricks, Questions & Answers, and free tools that will help you get the most out of your investment in CCH products. It's a "one stop shop" for all your product specific support needs.
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Where do I start?
- The best way to find appropriate support information, such as product documentation, downloads, system requirements, etc. is by choosing a Product from the menu on the left.
- If you have questions related to payments, invoicing or account status please go to the “My Account” section of our website.
CCH Canadian Limited offers free and unlimited technical support for all of its products.
Our dedicated team of support specialists can assist you with the installation, configuration, and use of our electronic products.
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Contact Us
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Regular Hours:
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Monday through Friday
8:30 a.m. - 8:00 p.m. EST
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Summer Hours:
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May 31st to October 1st
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Monday through Friday
8:30 a.m. - 7:00 p.m. EST
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The support team can be reached by sending
email to support@cch.ca, or by calling:
Technical Support
(Canada & USA): 1-800-567-6173
CANTAX
Technical Support: 1-888-829-7848
Email: support@cch.ca
Taxprep
Technical Support: 1-800-567-6173
Email: support@cch.ca
CCH Accountants' Suite
Technical Support: 1-866-426-6216
Email: support@cch.ca
CCH Portal
Tel: 1-877-977-9739 [Option 6]
Email: support@cch.ca
CCH Workflow - powered by XCM
Tel: 1-888-223-5781
Email: support@xcmsolutions.com
Global Integrator
Tel: 1-800-678-2315
Email: GlobalIntegrator@wkglobal.com
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Tips When Calling Technical Support:
If possible,
- Be at the computer experiencing the problem when you call.
- Have information available about your hardware, software, operating system, and network (if applicable). We need to know how your system is configured to be able to help you fix the problem.
- Make notes of the steps you took up to the point where you experienced the problem(s), including any error messages.
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