Have you ever thought that you were perfectly clear when you communicated a message, only to learn that the message you sent was not the one the person received? Whether it's face to face, on the phone, or via e-mail, there are things that impact clear communication. Whether you are the sender or the receiver of the message, this program will help you understand why things go awry and how you can be a more effective communicator.

That's why we've developed an interactive Webinar called Discover the Keys to Winning Workplace Communication - Learn the steps to becoming a successful business communicator. At this Webinar you'll be able to tap into the expertise of facilitator Marjorie Brody, the author of more than 18 books, including Professional Impressions ... Etiquette for Everyone, Every Day, and Help! Was That a Career Limiting Move? With the skills that Marjorie will teach you, you'll be able to tackle everything from identifying appropriate communication methods to improving your style in each of these methods.

This Webinar will show you how to:

• Communicate with credibility and clarity in person, over the phone and in writing
• Understand and apply the Communication Model that is essential to every interaction
• Recognize communication signals and their impact on daily voicemail, email and conference calls
• Identify the appropriate means of communication (i.e. when is email inappropriate?)
• Ensure your message is understood by the listener
• Read non-verbal signals (listening with the third ear)
• Improve your overall listening skills

You will have the chance to submit questions to Marjorie Brody, CPAE, CSP, PCC, prior to the Webinar and you will also receive a Q&A document containing up to 20 detailed answers after the Webinar. In addition to being a prolific author, Marjorie is also a sought-after Hall of Fame speaker, and coach to Fortune 1,000 executives. Founder & Fearless Leader of BRODY Professional Development, she is a global authority in helping successful business leaders identify their strategies and enhance their skills for career success.

Marjorie is a recognized media expert whose commentary on workplace issues is regularly featured on TV (including Fox-TV and CNBC), radio shows, and in newspapers/magazines (including The Wall Street Journal and Fortune). Marjorie's clients include Pfizer, New York Life Insurance, Johnson & Johnson, GSK, Comcast, Aramark, and JPMorganChase. Her firm is certified as a Women's Business Enterprise (WBE).